Terms and Conditions

1.1 Tickets for all events at Rheged can be purchased via the Rheged telephone booking line, on our website rheged.com or in person at the Rheged Box Office using cash (Box Office only) or specified credit or debit cards

1.2 Tickets for selected events at Rheged can be purchased directly at Rheged.com using specified credit or debit cards. 

1.3 By placing an order for tickets online or via the telephone booking Line, you are making a request to book tickets for the relevant performance subject to these Ticket Terms. Please note that this does not mean that your request has been accepted.

1.4 We will only be bound by an on-line booking through the Site once we have processed your payment and we have sent an email to you confirming your booking.

1.5 All prices and fees include any applicable value added tax. 

1.6 Westmorland gift vouchers may be used to book tickets in person at Rheged Box Office. Unfortunately we are unable to accept Westmorland vouchers for website or telephone bookings. 

1.7 Tickets are subject to availability and are non-refundable. In the unlikely event that you make any error when purchasing tickets online by telephone or at Box Office (including but not limited to selecting the wrong performance or the wrong number of tickets) , we are unable to accept responsibilty.  Please check that your selection is correct before confirming the booking as tickets cannot be exchanged or refunded at a later stage. 

1.8 Seating is unallocated unless otherwise specified at the point of purchase. Where seating is allocated at the time of booking, we will endeavour to ensure that you are provided with the seat that you have booked. However, we cannot guarantee the seating allocation and reserve the right to make changes at our discretion.

1.9 Data Protection – Personal details required to administer your booking will be securely stored by Rheged. We do not pass your details on to third parties. 

2.0 For live broadcasts, performances start promptly, so please arrive 20 minutes before. Please note that latecomers will not be admitted. 

2.1  A concession ticket is valid for those 60 yrs+ or a child from the age of 2- 12 yrs old. Anyone under the age of 2yrs old who will be sitting on a guardians knee will be allowed access free of charge.